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social media

Using social media to improve customer engagement

Using social media to improve customer engagement

Facebook, Instagram, and — of course — LinkedIn. From connecting with colleagues to finding old friends, social media provides a valuable and ubiquitous role in our daily lives. …


What you need to know about disruption

What you need to know about disruption

Why are there no more Blockbuster chains? No more Borders book stores? Why did Kodak declare bankruptcy in 2012? When disruption hit, innovation took too long. We call …