How to establish business and individual KPIs to monitor performance

By Andrew Dick, TEC Chair Creating meaningful and achievable KPIs is particularly challenging for smaller organisations. In these cases, owners are busy working in the business, and don’t have to time to manage unnecessarily complex KPIs..[…] more

Are you afraid of negative feedback?

By Graham Jenkins, TEC Chair When did you last survey your staff? How about your customers? When did you last review their experiences with your organisation? If you can’t remember the last time you sought reviews from these stakeholders, it’s important to ask yourself why. Are you afraid of how a set of honest reviews might read? […] more