Client Services Advisor

POSITION SUMMARY

Responsible for both the customer service experience and member retention efforts for the organization, the Client Services Advisor (CSA) seeks to ensure a 1st class experience for all the constituents of the Vistage-inspired community, and therefore functions as the designated “go to” for our 400+ Chairs and 1,000+ Expert Resource Speakers as they coordinate over 5,000+ speaker member meetings on behalf of our 11,000+ US membership base. The CSA is in the business of long-term business relationships.

In addition to the essential duty of managing speaker meetings, the CSA will also be measured on his/ her ability to re-engage those active members who are seeking membership alternatives and directing them accordingly, so a similar past work experience of applying empathetic listening skills with a keen sales sense to address member ‘pain points’ while providing alternative solutions in order to keep the member satisfied, is critical.

This position requires regular phone/email conversations with C-level clientele, including internal staff, so it requires considerable tact, discretion and persuasion in order to obtain willing action and consent from those involved.  A keen understanding of the audience he supports, coupled with the ability to build and maintain significant and enduring business relationships is a must to be successful in this high impact role.

 

OUR COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. They’re also connecting and learning by collaborating online, tapping into a vast content library, and applying the expertise of hundreds of top industry speakers. Simply stated, Vistage is instrumental in helping its members to figure out what to do and to actually do what they must to get their companies to “the next level” of growth and success.

Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world. Studies have shown that Vistage-member companies outperform their competitors and, on average, grow their revenues at three times the percentage growth rate after joining Vistage.  Consequently, Vistage enjoys extraordinary high membership retention, attendance and tenure rates.  And Vistage continues to grow its membership, expand internationally, build its brand, and leverage technology.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  1. Client Service Support and advocate: Partner with all regional Clients (Chairs, members and speakers) and respond within 24 hours to all client inquiries regarding, but not limited to, business, general and technical support, accounting, membership, problem solving, and curriculum development.
  1. Member Retention Interviews: Conduct re-engagement calls with pending drop members in order to save (keep in the same group), transition (move to another group) and/or move into sabbatical program.
  1. Member Satisfaction Calls: Conduct 5 and 11-month check in calls with current members to ensure value being received, and/ or determine satisfaction level to starve off a future drop notice.
  1. Welcome New Member Calls: Conduct welcome calls to all new members who join our community to ensure they are introduced to the tools available for maximum adoption.
  1. Book/On-board Speakers: Partner with Chairs to coordinate meeting dates and requested speakers.  Also assist in the onboarding and development of new speakers into our database.
  1. Policy/ New Initiative Promotion: Communicate to the Chairs any new company policies being enforced and/or new initiatives enacted

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to conduct each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to engage top-level candidates (CEO, Key Executive, Small Business Owner) in candid conversations over the phone.
  • Works collaboratively with other team members to coordinate efforts and capitalize on opportunities.
  • Works with field management to determine opportunities for market penetration.
  • Makes recommendations to Manager of Client Services regarding opportunities to maximize retention.
  • Serve as the ‘Corporate Advocate’ on-boarding new Members of newly launched groups, checking with members at their first 5 and 11 month marks, helping “At Risk Members” better leverage the Vistage program and conducting exit interviews to save pending member drops.
  • Service Clients with a myriad of matters, including but not limited to support, problem solving, coaching, scheduling of speakers, speaker recommendations, promoting Vistage initiatives, general technical support, accounting and membership, observing a 24 hour SLA.
  • Develop a strong rapport in order to “influence” Chairs’ decision making.
  • Coordinate, and attend all in-house Speaker meetings; may occur outside of normal business hours.
  • Periodically attend group meetings, Vistage Conferences, All City and marketing events.

 

EDUCATION and/or EXPERIENCE

  • World-class business relationship skills
  • Strong customer service skills; ability to interact with C-level clientele.
  • Account management, customer service, business development or sales background preferred.
  • Previous experience in solution selling/relationship selling to C-suite clients
  • 5+ years’ experience with inside phone sales/ consulting/ customer service
  • Strong understanding of SalesForce CRM tool (2+ years)
  • Excellent verbal/written communication skills
  • Strong multi-tasking and organizational skills, with the ability to prioritize workload
  • Ability to diffuse potential conflict in a professional manner
  • Computer knowledge to include Windows, MS Office, database operations and Internet research
  • Working knowledge of basic accounting and business practices
  • Some travel within the U.S. is required

 

Executive Recruiter

POSITION SUMMARY

The Executive Recruiter is responsible for recruiting the highest caliber CEO and Senior Executive candidates in a given U.S. market. To assist our recruiters in identifying and recruiting these talented executives, we have instituted one of the most sophisticated search platforms in the industry. Our staff utilizes state-of-the-art tools, a vast network of contacts, and a variety of proprietary sources of information to identify, vet and recruit highly qualified C-Level candidates.

 

OUR COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. They’re also connecting and learning by collaborating online, tapping into a vast content library, and applying the expertise of hundreds of top industry speakers. Simply stated, Vistage is instrumental in helping its members to figure out what to do and to actually do what they must to get their companies to “the next level” of growth and success.

Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world. Studies have shown that Vistage-member companies outperform their competitors and, on average, grow their revenues at three times the percentage growth rate after joining Vistage.  Consequently, Vistage enjoys extraordinary high membership retention, attendance and tenure rates.  And Vistage continues to grow its membership, expand internationally, build its brand, and leverage technology.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

  • Packaging and selling a “Career Defining Opportunity” to senior executives and C-level candidates
  • Develop strong relationships with people and effectiveness at persuading and influencing senior level candidates
  • Managing the day-to-day details of  interfacing with candidates and directing internal administrative and research resources as needed
  • Demonstrate strong organizational skills with a commitment to follow up consistently with candidates in a timely manner
  • Conduct candidate telling sessions and screening interviews
  • Perform Lominger Competency behavioral based and performance based interviews
  • Responsible for processing a high volume of calls to and from candidates on a daily, weekly, and monthly basis
  • Maintain regular tracking of candidates to ensure that individual, team, and company goals are being met
  • Extend offers/agreements verbally and follow up on all paperwork including contract, background checks, and dates for training
  • Present candidates’ strengths and weaknesses to key stakeholders
  • Disqualify unqualified candidates in a professional manner
  • Collaborating with team members to develop an effective search strategy
  • Partnering with Social Media Recruiters in order to establish a candidate pool, which best addresses the national field business objectives
  • Understanding the growth, trends and challenges in regions/markets
  • Build relationships with candidates to ensure their future participation as a candidate, resource, or client
  • Establishing and maintaining strong internal and external communications, keeping all parties informed of progress, throughout the engagement
  • Optimize utilization of Firm’s resources and infrastructure

 

QUALIFICATIONS

  • Experience in Management Consulting, Sales, Business Development or Project Management will serve as an excellent foundation for the Senior Executive Recruiter role
  • Ability to manage multiple projects and engagements simultaneously
  • An exceptional ability to identify and source high potential candidates on opportunities as well as create new business opportunities
  • Ability to succeed in a matrix, process-centric environment, with changing priorities and deadlines
  • Excellent client management, candidate management and interpersonal skills
  • A demonstrated analytical approach to problem solving
  • Strong teamwork orientation

 

PROFILE               

He/She is a polished and professional executive recruiter. This individual will have responsibility for the entire recruiting cycle for the Executive Coach (Chair) Selection process.  This candidate must have exemplary time management skills and should be innovative and driven.  Candidate must be adaptive, forward-thinking, eager to go beyond his/her comfort zone.

The ideal candidate will have at least 7 years’ experience in industry and/or in senior-level executive search, experience in consulting and/or working in a consultative role where multiple projects and competing demands are the norm, and proven business development ability.

 

EDUCATION

B.S. or B.A. is required. An MBA or equivalent business experience is preferred and 7+ years related experience and/or training.

 

Senior Financial Analyst

POSITION SUMMARY

The Sr. Financial Analyst provides consultative expertise in the areas of financial and other types of analyses, process improvement, business case development, and reporting. The Sr. Financial Analyst will maintain a close working relationship with multiple strategic and operational teams in the organization to better understand their financial and analytical challenges, provide ad-hoc analytical support, and to help craft sustainable, quality financial reporting and modeling across the organization. The Sr. Financial Analyst is also responsible for maintaining and updating the Budget and Forecast files and supporting the Budgeting and Forecasting processes.

 

OUR COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. They’re also connecting and learning by collaborating online, tapping into a vast content library, and applying the expertise of hundreds of top industry speakers. Simply stated, Vistage is instrumental in helping its members to figure out what to do and to actually do what they must to get their companies to “the next level” of growth and success.

Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world. Studies have shown that Vistage-member companies outperform their competitors and, on average, grow their revenues at three times the percentage growth rate after joining Vistage.  Consequently, Vistage enjoys extraordinary high membership retention, attendance and tenure rates.  And Vistage continues to grow its membership, expand internationally, build its brand, and leverage technology.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

Modeling and Planning

  • Maintain and improve existing financial models used to drive executive decision-making and create new models under the direction of the finance leadership.
  • Support the annual budgeting and planning process, the long-range strategic planning process, as well as the monthly Forecast.
  • Proactively identify methodology and process improvements to drive efficiency and improve accuracy of financial reports, initiatives, and the planning process both internal and external to the department.
  • Perform ad-hoc analysis to validate the accuracy and reasonableness of planning assumptions.
  • Analysis of Monthly Financial Results
  • Work with members of FP&A, Accounting and Operations to understand material variances and historical trends. Prepare written consolidated variance analysis summary. Review with senior management.
  • Partner with select VPs and assist departments to review monthly variances, update monthly forecasts, and drive operating expense efficiencies. Analyze actual results versus budgeted/forecasted results, and work with business partners to understand the root causes of the variances and recommend actions for improvement.
  • Provide reporting and analysis of P&L;
  • Prepare, analyze, and interpret monthly financial results and forecasts for the company’s financial operations and external reporting.

Ad-hoc Analysis

  • Work on various ad-hoc, complex analytical projects utilizing multiple skillsets including forecasting, modeling, process improvement, and business case development
  • Present analytical findings and recommendations to various levels within the organization
  • Assist in developing further analytics focused on the Business (as opposed to pure Financials)
  • Deliver tactical and financial analysis support for new strategies, projects and/or new business initiatives
  • Special projects and initiatives support – new initiatives always come up, as strengths emerge you will have the chance to contribute beyond traditional FP&A
  • Provide proactive analytics and reporting to improve forecasting and align results

Performance Reporting

  • Oversee and Improve the collection of monthly performance data, ensure the validity of the data, and track material changes
  • Produce and maintain weekly and monthly scorecards and provide insights into business drivers for different departments.
  • Learn the Tableau data visualization tools, including building reports, analyzing data and working with BI to create new data source and increase FP&A usage of BI tool-based reports.
  • Perform the Initial preparation and development of Quarterly Business Review
  • Develop analytics around key operating metrics, monthly and quarterly management and segment reporting, organic and acquisition revenue growth measurements and geographic reporting.
  • Assist with preparation and development of monthly & quarterly reporting packages to the Board and Management including development of Excel-based and PowerPoint-based templates, discussion points or analysis.
  • Perform analysis of business processes including finance, reporting, and data analytics
  • Develop content and delivery systems for financial reporting and analysis,
  • Prepare of monthly financial reports relevant to the planning function.
  • Gather data from complex sources, reconcile data variances, and use data to support analyses.

 

QUALIFICATIONS

  • Willing to take a hands-on approach to data analysis
  • Bachelor Degree in Business Administration required, (MBA) a plus
  • 5 year minimum combined experience in business analytics (finance and/or accounting)
  • Track record of developing and implementing new processes in a cross functional environment.
  • Successful cross functional leadership and ability to effectively interact with Sr. leadership.
  • Excellent modeling skills using Excel or other tool/s and ability to utilize experience to continuously improve processes.
  • Strong analytical and problem solving skills with the ability to work with diverse groups of internal clients, from analysts to VPs.
  • Advanced Excel, PowerPoint, and BI / database skills.
  • Attention to detail, highest standards of accuracy and precision; highly organized.
  • Articulate with excellent verbal and written communication skills.
  • Ability to multi-task and take accountability (e.g., knows when to ask for guidance/coaching if priorities are not clear).
  • Ability to work in a fast paced, multi-task project environment
  • Ability to execute projects efficiently and effectively with limited supervision
  • Ability to present information logically and consistently.

PROFILE

  • Ability and willingness to adapt to new challenges in a dynamic environment with shifting priorities
  • Excellent Communicator
  • Personal Integrity & Character
  • Self-disciplined, ability to work independently
  • Team Player, Independent yet Supportive
  • Creative and Innovative Thinker
  • Professional Presence and Manner

Networks Marketing Manager

POSITION SUMMARY

The Networks Marketing Manager oversees all marketing and communications activities related to Vistage’s new interest- and industry-based communities. The Marketing Manager reports to the Director, Member Networks and works closely with the Network Curators, various members of the marketing communications team, and a variety of contractors.

 

OUR COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. They’re also connecting and learning by collaborating online, tapping into a vast content library, and applying the expertise of hundreds of top industry speakers. Simply stated, Vistage is instrumental in helping its members to figure out what to do and to actually do what they must to get their companies to “the next level” of growth and success.

Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world. Studies have shown that Vistage-member companies outperform their competitors and, on average, grow their revenues at three times the percentage growth rate after joining Vistage.  Consequently, Vistage enjoys extraordinary high membership retention, attendance and tenure rates.  And Vistage continues to grow its membership, expand internationally, build its brand, and leverage technology.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

  • Develop and implement an overall marketing plan for Vistage Networks that builds awareness, spurs adoption and encourages engagement.
  • Work with Network curators to develop marketing and communications plans for each Vistage Network.
  • Build a marketing tools data base.
  • Manage and Curate the flow of member and Chair communications related to Networks.
  • Develop templates for Networks communications.
  • Serve as the liaison between the Networks and marketing communications teams.
  • Develop and manage the implementation of a communications plan for each Network based on their unique needs.
  • Develop and implement marketing campaigns for Network events.
  • Curate information contributed to the Networks web pages.
  • Track communications-related KPIs to measure success of individual campaigns and overall Network marketing.

 

QUALIFICATIONS

  • A minimum five years experience working with chief executives or with related market segment. Membership organization-experience a plus.
  • Proven experience in managing marketing and/or communications projects.
  • Excellent written and oral presentation skills.
  • Ability to work in a dynamic environment with changing priorities.
  • Ability to meet deadlines and hold others accountable.
  • College degree in marketing, business or related area.
  • Proficient in Microsoft Office, Excel and business marketing online tools.

PROFILE

  • Creative problem-solver with an eye toward innovation
  • Ability and willingness to adapt to new challenges in a dynamic environment with shifting priorities
  • Excellent communication skills
  • Personal integrity and character
  • Outstanding organization skills with ability to work on multiple projects at once
  • Self-disciplined with ability to work independently
  • Team player, with ability to work well in collaboration
  • Professional presence and manner

 

Networks Curator

POSITION SUMMARY

The Networks Curator crafts the member experience specific to Vistage’s new interest-based and industry based Networks. This will include creating a high level strategic direction for the Networks that the Curator will manage and will include the overall marketing, communications, content curation, event development and Network health. The curator reports to the Sr. Networks Curator, and oversees three to five Networks.

 

OUR COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. They’re also connecting and learning by collaborating online, tapping into a vast content library, and applying the expertise of hundreds of top industry speakers. Simply stated, Vistage is instrumental in helping its members to figure out what to do and to actually do what they must to get their companies to “the next level” of growth and success.

Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world. Studies have shown that Vistage-member companies outperform their competitors and, on average, grow their revenues at three times the percentage growth rate after joining Vistage.  Consequently, Vistage enjoys extraordinary high membership retention, attendance and tenure rates.  And Vistage continues to grow its membership, expand internationally, build its brand, and leverage technology.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

  • Serve as the main Network Curator over three to five Networks developing best practices and SOPs for launching and maintaining a healthy Network.
  • Develop and manage the implementation a business plan for each Network.
  • Serve as a SME on the Network Member use and behaviors within the web microsites on MyVistage.
  • Create a dynamic offering of on-line and in-person experiences for each Network.
  • Facilitate online group webinars events.
  • Develop and execute an annual editorial calendar for each Network.
  • Working with colleagues on the events team, plan and execute multiple in-person events for each Network, including meetings-in-meetings, multi-day seminars or boot-camps, and other types of events.
  • Work with marketing teams to create high-impact, cost-efficient marketing and communications campaigns to drive Network participation.
  • Work with Network Advisory Boards comprised of Chairs, members and others, to help guide the direction and product offering of each Network.
  • Track KPIs for the performance of each Network and the Networks initiative overall.
  • Work with Director, Member Networks and Vice President, Sponsorships and Alliances to develop a networks sponsorship plan focused on providing unique Vistage-only benefits to Network members.
  • Work within the Networks team to maintain a consistent Networks member experience framework.
  • Design and manage Network Knowledge Management tools for your Network growth and health management
  • Embody Vistage core values and expertise as a community and Networks manager.
  • Grow, develop and help brand the Network Curator role as an expert function.
  • Attend in office Vistage Networks Team meetings
  • Attend some Network Meet Ups in person

 

QUALIFICATIONS

  • A minimum five years experience working with chief executives or with related market segment. Membership organization-experience a plus.
  • Proven experience in product development and management.
  • Experience building and working with virtual and/or in-person communities.
  • Keen understanding of social networks and related behaviors.
  • Grasp of global business, economic and social issues; comfort discussing broad topics and disciplines.
  • Ability to work in a dynamic environment with changing priorities.
  • Excellent written and oral presentation skills.
  • Ability to meet deadlines and hold others accountable.
  • College degree in marketing, business or related area a plus.
  • Proficient in Microsoft Office.
  • Experience in managing budgets.
  • Experience working within Jive platform or designing and building online communities a plus.
  • Some travel required.

 

PROFILE

  • Ability and willingness to adapt to new challenges in a dynamic, fast paced environment with shifting priorities
  • Excellent communicator
  • Inspiring leadership – ability to serve as the chief evangelist for each network he or she manages
  • Personal integrity and character
  • Self-disciplined, ability to work independently
  • Team player- collaborative with the ability to be independent and supportive
  • Creative and innovative thinker and problem-solver
  • Professional presence and manner
  • Positive “can do” attitude

Regional Coordinator

SUMMARY:

The Regional Coordinator will provide executive level support to Regional Executives, specifically with calendaring and coordination of travel and events. Acting as a liaison on behalf of the Regional Executives with the Chair community and headquarters. the ideal candidate is an individual who has superior ability to communicate effectively, understand urgency of specific matters, is detail oriented, resourceful and very well organized.

 

THE COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Coordinate the Regional Executive’s schedule as requested by maintaining his/her Outlook calendars, make appointments and schedule numerous conference calls – including Chairs, Chair candidates, internal and external staff, and external entities.
  • Arranges travel and meetings by developing itineraries and agendas; scheduling and booking other transportation; arranging lodging and meeting accommodations – internally and externally making sure that the efficiency of time and place are managed.  Suggests alternatives if applicable such as webinars, video conferences and arranges technological shortcuts as appropriate.
  • Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; problem-solving; making needed adjustments to plans.
  • Maintains a system to follow up with the Regional Executives on necessary and time-sensitive items/issues.
  • Occasionally writes and prepares outgoing mail and correspondence, including e-mail and faxes on behalf of the Regional Executives.
  • Review, code and distribute all invoices, AMEX statements and expense forms pertaining to the Regional Executives.
  • Organize and maintain file systems (both hard and soft copy), and file correspondence and other records.
  • Assist in coordinating local marketing events as may be requested. Contact meeting venues to reserve meeting space, plan catering, equipment and room set-up.  Follow up to ensure all details are coordinated.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
  • Available to travel up to one time per quarter to attend employee development days or other functions at headquarters.
  • Maintain the highest level of confidentiality.

 

QUALIFICATIONS: 

  • Minimum  3 years administrative background, preferably having supported multiple executive level leaders in a non-headquarters location.
  • Ability to project a high level of professionalism and develop credibility with the staff, co-workers, senior management, chairs, suppliers, associates and personal contacts.
  • Ability to maintain confidentiality
  • Excellent customer service skills
  • Ability to communicate with independent contractor Chairs and all staff levels.
  • Excellent verbal/written communication skills; professional phone demeanor; skillful at presentation preparation; letter and e-mail composition.
  • Self-starter takes initiative, is resourceful, prioritizes, capable of completing projects and tasks with little or no direct supervision.
  • Strong organizational skills, multi tasked and detail oriented.
  • Strong computer knowledge:  Windows, Word, Excel, PowerPoint, working knowledge of computerized databases and the Internet.
  • Meeting or event planning experience.
  • Flexibility (including hours) and willingness to work in situations of flux.
  • Desire to learn about all aspects of Vistage, including research, structure and future direction of the core business.
  • Strong work ethic and willingness to take ownership for wide-ranging responsibilities.
  • Available to travel up to 10% of the time

 

WORK ENVIRONMENT

This position is a remote position. The Regional coordinator will work from their home. The Regional coordinator will provide support to a geographically dispersed group of Regional Executives across multiple time zones. The Regional Coordinator will work closely with the Executive Assistant-National Field Operations, who is based in Chicago.

 

 

 

Director, Learning and Development

POSITION SUMMARY 

Work with the VP of Learning & Development, a team of learning professionals, executive development subject matter experts and other learning partners to design, develop, and implement live, blended and online learning programs and conferences for a US and global learning community.

 

THE COMPANY

With more than 18,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

  • Work with the VP of Learning and Development and other learning providers to strategize the most effective use of department, internal and external resources to serve the development interests and needs of a growing and changing corporation.
  • Demonstrate the ability to seek to understand and serve a diverse community of executive and staff learners across five generations of staff and independent contractors.
  • Participate in the development and implementation of assessment-based instructional programs, including live and virtual workshops, conventions and special events.
  • Ability to apply strong departmental management skills in the area of budgeting, expense management, contracts, and reporting.
  • Use team building skills and experience to motivate and develop an already highly performing team of learning professionals.
  • Assist in the administration of the learning and development for the organization, including learning calendar, program selection, content design and development, budgeting, use of technology, authoring, faculty selection and development, and event planning.
  • Demonstrate an enthusiasm and ability to grow the learning team, allowing for the strengthening their confidence and competence in the design and development of adult learning events, presentations and communication.
  • Apply creativity, leadership and adult learning principles to develop a design center with authoring talent and tools to continuously improve and create new curricula for both virtual and live classroom.
  • Implement more effective automated learning systems, in-house and/or new, providing the capacity to administer and manage learning curricula, communications, and reporting.
  • Ensure the instructional integrity of course development projects through systematic design and clear writing of scripts, narratives, and storyboards and/or selection of third party content/resources
  • Foster the implementation of highly effective technology tools with all levels of learners, raising our technical awareness and agility to use new media.
  • Establish and adhere to proven instructional design and development standards; build awareness of adult learning principles among subject matter experts and other learning partners, including instructors, group facilitators, team leaders and management
  • Apply LMS, internet, mobile and other technologies in the ongoing design and delivery of existing and future training programs and products; use tools that motivate and engage learners and learning across a landscape of cultural and generational diversity
  • Effectively communicate with various project collaborators, including other technology providers, to ensure that Vistage Chair, employee and executive member learning needs and goals are understood and met

 

EXPERIENCE  

  • 15+ years of experience in Human Performance and Training and Development with an emphasis on utilizing the theories of adult online learning instructional design in a fast paced environment.
  • Five or more years in a department management role in a multi-location or multi-national organization.
  • Experience in instructional / curriculum design for a corporate environment.
  • Ability to manage multiple tasks, demonstrate teamwork and spirit of collaboration with project team and business partners.
  • Demonstrated ability to make recommendations and consider both effectiveness and efficiency in selecting delivery method and/or media and design materials (internally and externally designed).
  • Experienced in conducting analyses of learners, learning communities and competencies.
  • Seasoned in the development and communication of curriculum maps, storyboards, flowcharts, performance objectives, testing strategies, learning activities tailored to individual projects.
  • Ability to conduct structured research and implementing competency-based need assessments in order to design and develop an appropriate curriculum approach.
  • Willingness to adapt style and methodologies to conform to the highly productive, value-based work environment that serves an international community of executives.

 

PROFILE               

  • Effectively Communicates, Vision, Mission & Goals
  • Strategic, Conceptual & Tactical Ability
  • Personal Integrity & Character
  • Fast Learner with Ability to Quickly and Positively Adapt to Change
  • Self-disciplined, Sense of Urgency – A Doer
  • Team Leader, Team Player, Motivational, Independent, Proactive and Supportive
  • High Level of Industry, Company & Product Knowledge
  • Professional Presence and Manner

 

EDUCATION    

  • MA Preferred
  • BA/BS degree Required.
  • Licensed by Other Organizations to Deliver Training
  • Track Record of Continuous Learning in Adult Education and Learning

Talent Sourcer

POSITION SUMMARY

The Social Media Recruiter will support the internal Chair Acquisition / Executive Search team by proactively sourcing for C-Level (CEOs, COOs, Presidents, Owners, Founders) and put forward qualified active and passive candidates for Vistage opportunities nationwide. In this role you would be working closely with an elite team of Executive Recruiters to understand division objectives for and assist to identify superior talent for each opportunity. We are committed to the success and development of this role and would seek to advance the skills of the successful candidate.

 

THE COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

  • Develop and maintain a pipeline of active, passive and virtual pool of pre-screened executive candidates
  • Source potential candidates through the use of intricate Boolean searches, user groups, social networking, forums and web sourcing.
  • Create alternative and creative sourcing strategies to generate a larger candidate pool and candidate interest on an ongoing basis
  • Prequalify potential candidates to determine their qualifications and level of interest in the role
  • Maintain SLAs, metrics and market intelligence reporting, and measurement of source effectiveness
  • Other staffing and special projects assigned as needed

 

FUNCTIONAL EXPERTISE

  • Possess a thorough understanding and usage of Boolean logic and can identify innovative sourcing methods
  • Marketing and sales mindset – ability  to(sell the brand, the opportunity and the value proposition)
  • Ability to multi-task in a fast paced environment
  • Results oriented, self-motivated and team-oriented
  • Highly organized and efficient with a high sense of urgency
  • Strong communication skills (verbal and written)
  • Creative mindset, proactive, resourceful, resilient, focuses on continuous improvement
  • Keeps abreast of market/industry/competitors to provide real time information/advice to Recruiters
  • Communicate regularly and with clarity with team as well as executive candidates
  • Social networking and other Web 2.0 channels

 

QUALIFICATIONS

  • Bachelor’s degree desired
  • 2+ years of sourcing/recruiting
  • Strong PC skills, including Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to articulate the Vistage value proposition and share this with C-level executives
  • Strong project management skills
  • AIRS Certification desired – CIR, ACIR, CDR, CSSR, PRC
  • Experience with Taleo (or other ATS / CRM systems), a plus

Sr. Product Manager, Digital Products

POSITION SUMMARY

The Senior Product Manager leads product planning and development for the private website My Vistage, to ensure it is powerful, efficient, and easy to use for Vistage customers. This website is designed to assist CEO’s and business executives in improving their business and personal lives by providing rich professional and personal resources. The role reports to the Director of Digital Product Management and works closely with project management, product development, and business sponsors within Vistage.

 

THE COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

  • Work with and understand the unique requirements of an executive-level online social community.
  • Coordinate and conduct customer experiments and testing or utilize end user research to get a deep understanding of customer needs.
  • Conduct competitive market analysis.
  • Scope and evaluate specific ideas and/or features for development.
  • Creating business requirements.
  • Designing user interface and wireframes.
  • Creating detail requirements with project management team.
  • Analyzing product trends to inform future development.
  • Prioritizing projects for development.
  • Support corporate activity on the website like creation of new content portals and content curation.
  • Maintaining working relationship with development teams, project management, and business sponsors for projects.
  • Communication with all levels of the organization, international partners, and external vendors

 

QUALIFICATIONS

  • 5+ years of Product Management experience in an internet-focused business-oriented company.
  • Demonstrated success in leading online product strategy and execution from concept to launch.
  • Excellent communication skills including the ability to work with and influence senior leaders and executives.
  • Strong project management skills, managing multiple projects simultaneously.
  • Ability to manage workload and projects to deliver in a timely manner.
  • Proficient in Microsoft Office, Excel and business marketing online tools.
  • Some design experience and proficiency in Photoshop, Axure, or other tools to create wireframes and comps.
  • A person who prefers a scientific approach, and understands the importance of analytics, setting metrics/goals, and measuring results.
  • Keen organizational skills.
  • Great at understanding and optimizing business processes, business needs, and finding solutions to tough problems.

 

PROFILE   

  • Passionate about social networks and online community development.
  • Excellent communicator, both online and in person.
  • Strong business acumen.
  • Personal integrity & character.
  • Self-disciplined, ability to work independently.
  • Team player, independent yet supportive.
  • Creative and innovative thinker.
  • Professional presence and manner.

 

EDUCATION      

  • Undergraduate degree in Business Management, Marketing or Web Design. MBA preferred.

Senior Java Developer

THE COMPANY

With more than 19,000 members, Vistage International is the world’s foremost chief executive leadership-development organization, providing unparalleled access to issue-resolution and better performance through monthly peer-advisory groups, one-on-one business coaching, expert-speaker presentations, and extensive online connectivity via articles, best practices, podcasts and webinars.

Today, Vistage International and its affiliates operate in 15 countries. Members meet in small, professionally-facilitated and process-driven groups every month to help one another make better decisions, achieve better results, and become better leaders. Vistage-member companies generate more than $300 billion in annual revenues and employ approximately over two million employees around the world.

We invite you to visit our website at www.Vistage.com and learn more about our rich history, our unique programs, our bright future, and our values of Trust, Caring, Challenge and Growth.

 

RESPONSIBILITIES

The Sr. Java Developer is a senior technical leadership role at Vistage with deep technical responsibilities to enable our members to succeed.

  • Drive design and implementation of durable and secure web based services
  • Evaluate new technologies and generate recommendations for engineering direction to senior management
  • Lead development teams incorporate with a mixed resources of staff, contractors and outsourced developers in multiple locations
  • Mentor and coach engineers to further their technical skills and augment engagement
  • Support development and operations teams during production deployments during schedule maintenance windows
  • Define and improve development methodologies and processes across the IT organization

EXPERIENCE  

  • Must have 4-6 years implementing web applications. Must have demonstrated strong performance in prior roles, with increasing levels of responsibility and independence.
  • Expertise with Java/J2EE, C#/.Net, Hibernate, Linux (scripting), MS SQL Server (2005+), PostgreSQL, MySQL, Spring, XML
  • Experience with systems integration leveraging web services technologies (REST, SOAP, JSON)
  • Experience with Social Business Systems such as Jive/SBS
  • Basic knowledge of Networking, VPNs, Routing, Private Networks, etc.
  • Basic knowledge of CSS (preferably CSS3)
  • Expertise in OO Software design/architecture with understanding of design patterns, data structures, and multi-threading
  • Excellent communication skills: Demonstrated ability to present to all levels of leadership, including executives
  • Basic Knowledge of leveraging virtualization technologies for production, QA and development environments.

PROFILE                     

Flexible; team member; organized; independent; strategic and analytical; detail-oriented; effective communicator; creative and lively intellect; appropriate sense of urgency; ability to learn new skills particularly technology

EDUCATION               

Bachelor’s Degree in CS or equivalent experience in medium-sized business IT Department.